Support, Delivery & Refund Policy
Purchases of SHIFT products are made from Paddle, the authorised reseller and Merchant of Record. Paddle handles payment, taxes, the transaction receipt, cancellations and refund processing.
Refunds
You can request a refund within 14 days of your purchase. Refunds are processed by Paddle in accordance with the Paddle Refund Policy. To request a refund, contact Paddle buyer support using the links on your Paddle receipt or Paddle's support platform. You may also email us at academy@josecovas.com and we will forward your request to Paddle.
Cancelling the annual pass
The annual pass is a subscription. You can cancel it at any time through Paddle, using the links on your Paddle receipt. Cancellation stops the next renewal; your access continues until the end of the period you have already paid for, and is not refunded pro rata. This does not affect the refund arrangements described above, or any mandatory statutory rights available to you.
What you keep. Ending the pass does not take anything away. The kinds of work you follow stay accessible to you at the last edition you had, without a time limit; you simply stop receiving new quarterly refreshes and new editions.
Support and delivery
José Covas Education Academy, Lda provides support for delivery, access, the private page, the file and the content of the product. If the product is not delivered, the link does not work or the file is damaged, contact academy@josecovas.com with the transaction reference and we will help.
Where to go
Delivery, access, the private page, the file, the content of the product, and the licence — contact the Academy at academy@josecovas.com.
Payment, tax, the receipt, cancellation of the transaction, or refund processing — contact Paddle buyer support, via the links on your Paddle receipt or Paddle's support platform.
Your statutory rights
Nothing here limits mandatory consumer rights that apply to you under the law, including rights in the event of non-supply or lack of conformity of digital content. Our conformity guarantee is set out in the SHIFT Product, Licence and Support Terms, and our complaints and alternative dispute-resolution information is on the Complaints & dispute resolution page.